Module for Online Filing & Tracking of Trade Complaints/ Disputes relating to Foreign Trade- both for Indian and Foreign entities
For filing & tracking of Trade Complaints/ Disputes relating to Foreign Trade, an online module was implemented with effect from 11/02/2019. The procedure for filing and tracking such complaint is as follows:
For Indian / Foreign Complaints:
- Go to the DGFT website Services> File fill Online Application Form.
- Upload documents related to the quality complaint/ trade dispute, wherever required [maximum 5MB size documents in pdf format].
- Select the jurisdictional Regional Authority of DGFT/SEZ (this jurisdiction should be ascertained with respect to the address of the Indian entity) as per Appendix 1 of Handbook of Procedures (refer http://dgft.gov.in/sites/default/files/1A_0.pdf).
- Select jurisdictional Indian Mission (this jurisdiction should be ascertained with respect to the address of foreign entity).
- On submission, a Unique Reference Number (URN) starting with ‘Q’ will be generated and sent to the email ID of the complainant. Please make sure that the email ID is functional as all future correspondence in this regard will be made on this ID only.
- The complainant, at a future date, can also provide additional material/ correspondence to the Regional Authority/SEZ and Indian Mission. While making any future correspondence, the URN must be quoted invariably in the subject header of the email.
- A link ‘View Status’ is also available for the complainant to check current position of the complaint at “http://dgftebrc.nic.in.8090/Trade Dispute”.
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